LESSON CANCELLATION AND MAKE UP POLICY

Notification of Absence 

• Where possible, 24 hours’ notice prior to the lesson being missed is requested via phone, email, or LINE.
• If notice is provided less than 3 hours before the scheduled class, the class will be considered completed, and no make-up option will be available.

Make-Up Lessons

• Make-up lessons must be completed within the same term as the original lesson.
• Make-up lessons cannot be carried into the next term and must be taken within the term that the lesson was missed.
• Make-up lessons will be offered at any of our locations if a suitable lesson is available.
• Make-up lessons are subject to availability and are not guaranteed.
• If a make-up lesson is cancelled the day prior, it is not considered completed. However, if it is cancelled on the day of the lesson, it will be considered completed with no further make-up option available.
• Make-up lessons are not available until the term fees have been paid in full.

Extended Holidays and Missed Lessons

• Extended holidays during terms are eligible for a maximum of three make-up lessons.
• Any additional lessons missed beyond the three make-up lessons will be forfeited and cannot be made up, credited, or refunded.
• No refund or credit is available if a suitable make-up lesson cannot be found.

Extended Illness or Injury 

• For an extended illness or injury, please contact Elizabeth at elizabeth@bangkokdolphins.com when the illness or injury occurs.
• Unusual circumstances will be evaluated on a case-by-case basis.

DATA PROTECTION POLICY

Bangkok Dolphins Swim School respects your privacy and is committed to protecting your personal data in compliance with the Thai Personal Data Protection Act (TDPA). This policy explains how we collect, use, and protect your data, and outlines your rights.

Who We Are

Bangkok Dolphins Swim School provides swimming lessons and aquatic activities. As part of our operations, we may collect and process personal data to enhance our services and communication. For questions about this policy, please contact Elizabeth.

What Personal Data We Collect

We may collect the following types of personal data: Personal information such as name, email, phone number, and child’s name. Media such as photographs and videos taken during lessons, events, or activities. Communication data such as feedback or information provided via forms or emails. Sensitive data such as health information is only processed with explicit consent.

How We Use Your Data

We use your data for purposes such as promotional use featuring photos and videos on our website, social media, and marketing materials; educational use for staff training or demonstrating swimming techniques; operational use managing enrolments and communicating with parents. We do not use your data for purposes beyond these without explicit permission.

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law. Data that is no longer needed is securely deleted.

Data Security

Our operational software adheres to international data protection standards and aligns with the Thai Personal Data Protection Act (TDPA). This includes compliance with principles of data minimisation, accountability, and ensuring the rights of data subjects.

Sharing Data

We do not share your data with third parties, except when required by law or with your consent for specific purposes such as events involving external partners.

Your Rights Under the TDPA

You have the right to access your data and request a copy of the data we hold about you, request corrections to update or correct inaccurate data, request the deletion of personal data, withdraw consent at any time without affecting the legality of prior processing, and object to processing for marketing purposes. To exercise your rights please contact Elizabeth.

Cookies and Website Use

Our website may use cookies to improve your browsing experience. Cookies do not collect identifiable personal data unless provided by you. You can disable cookies in your browser settings.

Updates to This Policy

We may revise this policy periodically. Updates will be posted on this page with the updated revision date. (April , 2025)

IMAGE USE POLICY

From time to time, we may use images of your child for marketing purposes, including advertising, flyers, and online promotion (such as our website or social media). If you prefer not to have images of you or your child used, you can opt out at any time by contacting Elizabeth at elizabeth@bangkokdolphins.com

AIR POLUTION POLICY

Our Monitoring Procedures

Bangkok Dolphins uses the official Thai government site for Air Quality and Noise Management together with the localised reading for each venue from the IQ Air Website.

• Air Quality and Noise Management Bureau of Thailand.
• IQ Air Website.

For each venue we refer to the closest monitoring station. We refer to 2 sets of air pollution data: the general Air Quality Index (AQI) and also readings for PM 2.5.

The table shows ranges of air pollution for both types of reading together with our responses.

We use the 24 hour average for both the PM 2.5 and AQI measurements as per the USA EPA guideline.

The process is as follows

• Our Racquet Club office checks the information each morning from the IQ Air site. If there is an elevated reading the office will monitor the site hourly.
• Of the two data sets (AQI and PM 2.5), we will act on the reading which indicates the greatest level of risk as defined on the table on the following page.
• For AQI over 150 we will continue to make checks throughout the day. If unhealthy levels are indicated and classes need to be cancelled, we will contact parents